A Problem Solving Way
A JOINT INITIATIVE OF
THE HARVARD GRADUATE STUDENT SCHOOL OF EDUCATION
AND HARVARD BUSINESS SCHOOL
P E L -0 5 6
JU N Electronic 1 a couple of, 2 0 0 eight
ST A C E Y C H I actually L M RE DURE
GEO FF M A RIETTA
A Problem-Solving Approach to D esigning and
Putting into action a Strategy to Increase Performance
The job of school m istrict lead ership group s is usually to solve system -level s erform ance p roblem s. Grad u rules rates, achievem ent g ifferences betw een ethnicity and cultural grou l s, school read iness, and early on grad at the literacy are bu to a few of the s roblem h faced by tod ay's d istrict lead ers. Since the year 2003, facu lty m em bers from the Pu blic Ed u cation Lead ership Task (PELP) in H arvard University include w orked w ith m ore than a m ozen d istrict lead ership team s on im g roving p erform ance across their particular entire program s u sing the PELP 1
Coherence Framm?t ew ork. The Fram ew ork p baignoire the instru ctional primary (all of the d im ensions training and learning) at the center of your school g istrict's t ork and connects it to the interd ep end ent g ieces in the organization throu gh a strategy to im g rove l erform ance (Exhibit 1). A nu m ber of d istricts possess u hambre the Coherence Fram ew ork to su ccessfu lly m iagnose company p roblem s, bu t have got asked for m ore support w ith strategy m esign and im l lem entation. In resp onse, t e g evelop education a com p corpuscule tool to help team s w ork throu gh a s roblem -solving p rocess that assists in the 2
d esign and im p lem entation of a technique for continu systems s im or her p rovem ent (Exhibit 2). In ad g ition to d escribing the l rocess, this kind of note g rovid fue key qu estions that lead ership team t shou ld answ im or her for each step up the s rocess, while w coin as illu strative exam p les (Exhibit 3).
The p roblem -solving ap p cockroach to g esigning and im p lem enting a strategy inclu d ha sido seven step s: 1 )
Id entify and Evaluate the Problem
Produce a Theory of Action
Design the Technique
Plan for Im plem entation
Im plem ent the Strategy
Advertising apt and Mod ify for Constant Im provem ent
Group s rarely m ove throu gh each step sequ entially, and m ight get stu the producer ck and revisit previously step s i9000 throu ghou t the p rocess. H ow ever, each step of the process is critical to im l roving program -w identification e l erform ance. Figure A is a p ictu re of the p rocess.
________________________________________________________________________________________________________________ Lectu rer Stacey Child ress and Research Connect Geoff Marietta p representative ared this kind of note t ith intensive inp u t in the facu lty m no ano de bers from the Pu blic Ed u cation Business lead ership Project.
Cop yright В© 08 Presid ing an deb Fellow s i9000 of H arvard University. To ord er cop ies or requ se revele etre p erm ission to rep rod u ce m aterials, cal t 1-800-545-7685, t rite They would arvard Bu siness Institution Pu blishing, Boston, MUM 02163, or perhaps go to http: / as well as w watts w. hbsp. h arvard. ed u. N um p skill of this s u blication m ay be repetition rod u ced, kept in a collection system, u sed in a sp examine sheet, or transm itted in an y form or by a great y m eans вЂ”electronic, m echanical, p hotocop ying, record ing, or otherw iseвЂ”w ithou t the g ermission of H arvard Bu siness School.
A Problem-Solving Method of D esigning and Implementing a Strategy to Increase Performance
Figure A: Problems -Solving Ap p cockroach to Strategy Design and Im p lem entation
Identify and Examine the Problem. The first and m ost critical step of fixing a p erform ance p roblem is to accu rately id entify and rigorou underhanded analyze it. If a team d oes not take this task seriou sly, a lack of rectitud w ill likely resu lt within a w eak theory of action. At first, this meters ay are most often the easiest in the step t in the l rocess вЂ“ after all, it is far from d ifficu lt to brainstorm more information on p roblem s. H ow ever, it is meters u ch m ore challenging to figu lso are ou big t w hat is really taking place. Problem d efinitions that focu s on blam ing others su ch as вЂ•there isn't enou gh m oneyвЂ– or...
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